Technical Service Manager - Portugal

At Sysmex, we are looking for a Service Engeneer Manager who wants to consolidate a long-term career within a leading company, with strong and continuous growth over the last 15 years.

You will join our Technical Service Department, supporting the Portugal, and acting as a key technical partner for customers and internal teams.

📍 Location: Portugal
🏢 Company: Sysmex Portugal
📄 Contract type: Permanent
⏰ Working hours: Full time

Role mission:

As a Service Engeneer Manager you will have the function of leading and supporting your team in an assigned geographic area:

▪ Has a leadership and support role. He is responsible for the P&L, inventories, KPI/SPI of the service area within his area.

▪ Coordinates TS activities within your region

▪ Maintains a constant relationship with the customers

In this role you will - Main Responsabilities:

Establish a plan for your area

▪ Establishes and controls annual budgets, individual and team objectives and the most relevant forecasts

▪ Provides employees with the necessary information related to services, pricing policy, economic, commercial and organizational aspects

▪ Is up to date on everything related to new markets and the development of reagents, products, equipment

Budget service goals for your area

▪ Study the procedures and processes (OTC) and take appropriate measures (MiB)

▪ Measures, corrects and evaluates the results of service employees

▪ Supports other departments in everything related to the technical

aspect of the task

Maintains contact with the main accounts and opinion leaders in services in coordination with the Business Unit Managers

▪ Union point between CSC, the client and the rest of the company's departments, with the main objective being the correct flow of information.

▪ Responsible for balancing the flows and workloads of TS members.

▪ Management and control of technician training courses, to ensure their perfect coordination based on the detection of the department's needs.

▪ Reception of corrective actions from the teams, following the SEG guidelines in Germany. Monitoring and controlling compliance with regulations in clients to close the cycle with feedback back to SEG in Germany.

▪ Supervision of maintenance contracts and control of renewal schedules.

▪ Union point between CSC and field technicians, for the resolution of doubts and conflicts that may arise during the development of usual

tasks.

Implements Sysmex policy regarding internal and external quality processes and standards (OTC & QMS)

▪ Responsible for maintaining and analyzing workplaces in relation to safety, health, environment and initiates improvement actions where necessary by executing local Safety, Health and Environment regulations.

▪ Report incidents and write relevant reports (immediate information)

▪ Responsible for identifying the processes and procedures for service complaints and applying the necessary corrective measures.

▪ Responsible for maintaining the quality of service tools and checking equipment

▪ Responsible for adapting global SEG-EMEA services to the local organization

Technician agenda management

▪ Selection of the appropriate technician for the job and sending the service order and complete request information to him or her.

▪ Coordination of appointments with clients based on the availability of each technician's agenda.

▪ Updating the appointments in the agendas of each assigned technician, keeping it up to date so that it serves as an advance planning tool for the technicians and they can rely on it to carry out their daily work.

Manage the scope of services in your area

▪ Directs employees and establishes tasks and objectives

▪ Ensures that employees have appropriate training, support and assessment (incl. certification)

▪ Manages and ensures the quality and progress of work

▪ Concerned with achieving optimal customer satisfaction and high employee satisfaction and motivation.

▪ Leads and is part of work teams

Be in contact with

▪ Main accounts and outsourced suppliers

In terms of environmental

▪ take responsibility and accountability for the roles and responsibilities defined in the quality and environmental management system for the

present job position, contributing to the effectiveness of the quality and environmental management system, in compliance with the

requirements of the applicable legal requirements and ISO standards

What you need to be sucessful:

Professional Background

• University degree in engineering or biosciences

• Minimum 5-6 years of experience in Technical service Management.

• Proven experience providing technical support to internal and external customers.

• Strong knowledge of the TS sector and clinical laboratory workflows.

Languages & IT Skills

• Portugues: Native level

• English: Fluent (written and spoken)

• Spanish is a plus

• Proficiency in Microsoft Office, email tools and basic database usage.

Other important requirments:

• Willingness to travel up to 50% of working time.

• Ability to understand core laboratory operational processes in depth.

Personal Skills

• Strong customer orientation, with the ability to understand clinical and operational laboratory needs.

• Clear communication and training skills, capable of explaining complex technical concepts.

• Strong analytical and problem-solving abilities.

• Excellent organization and priority management skills.

• Proactive, autonomous, and improvement-driven mindset.

• Adaptability and continuous learning in a dynamic product and market environment.

What's in it for you?

• Flexible Compensation Plan in public transports, restaurants, childcare, health and wellbeing, gym and fitness etc

• Smart working

• Health & dental insurance

• Baby friendly company

• Referral program bonus – When you introduce us with people as talented as you

• Excellent, dynamic, and multicultural environment

At Sysmex we are focused on cultivating a diverse and inclusive work environment that encourages collaboration, creativity, and innovation. Sysmex is an equal opportunity employer, we are actively looking for qualified candidates regardless of race, ethnicity, national origin, religion, disability, gender, gender identity, sexual orientation, or age. We celebrate how different perspectives benefit our employees, our products, and our community.