Supply Chain Specialist (Temporal)

We are looking for a Supply Chain Agent  who wants to consolidate a career being a part of a leading in vitro diagnostic company that has been growing enormously during the last 15 years.

Being part of the Operations team, the Supply Chain Agent will be responsible for day-to-day order management, including receiving customer orders, cleansing orders, removing order blocks, processing change requests, resolve customer complaints, answering customers’ questions by different communication channel as phone or e-mail, and managing order releases.

In this role you will:

• Oversee customer orders, including order entry, order status, document creation, outbound, stock allocation, order release, shipment tracking and delivery

• Regularly update customers, suppliers and internal stakeholders on order status and any issues.

• Handle customer inquiries, process returns, and resolve customer issues promptly. 

• Use root-cause analysis to understand key drivers of order failure in support of continuous improvement. 

• Identify potential obstacles in the fulfillment process, and work with any stakeholders to take corrective action. 

• Monitor and improve customer feedback systems. 

• Understand customer expectations and translate the voice of the customer for internal stakeholders. 

• Update and maintain presentations used in customer reviews. 

• Identify and implement ways to better meet customer needs and provide superior customer service.

• Uphold quality, safety and compliance standards as the Model adherence to quality, compliance and/or safety requirements. 

• Report any quality, safety or compliance incidents to the appropriate individuals and take immediate corrective action.

What you need to be sucessful:

🎓 Education

• High school degree required.

• Bachelor’s degree desirable, preferably in Supply Chain Management, Logistics, Business Administration, Engineering, or a related field.

🌍 Languages

• Fluent in English and Spanish (both written and spoken).

• Portuguese is a plus.

🧠 Knowledge & Technical Skills

• Strong command of Microsoft Office, especially Excel.

• Experience with ERP systems (preferably SAP) and CRM tools.

• Knowledge of master data and table files is a plus.

📦 Industry & Functional Experience

• At least 1 year of experience in Supply Chain, Logistics or a related function.

• Minimum 1 year of experience in Customer Service.

• Experience in the Medical industry is highly valued.

• Experience with logistics processes (OFP) is desirable.

• Some commercial or sales experience is highly recommended.

🧩 Skills & Competencies

• Strong organizational and time management skills.

• Ability to manage multiple tasks or projects simultaneously.

• Excellent interpersonal and communication skills.

• High attention to detail and strong analytical thinking.

• Process-oriented and capable of project management.

• Self-driven, responsible and proactive.

• Comfortable working in a team-oriented environment.

What's in it for you?

• Flexible working hours and hybrid work model

• Subsidized gym membership

• Excellent, dynamic, and multicultural environment

At Sysmex we are focused on cultivating a diverse and inclusive work environment that encourages collaboration, creativity, and innovation. Sysmex is an equal opportunity employer, we are actively looking for qualified candidates regardless of race, ethnicity, national origin, religion, disability, gender, gender identity, sexual orientation, or age. We celebrate how different perspectives benefit our employees, our products, and our community.