Supply Chain Specialist - Permanent

📍 Location: Sant Just Desvern/ Hybrid
📂 Department: Operations / Supply Chain
📄 Contract Type: Permanent
⏰ Working Hours: Full time

We are looking for a dynamic and detail-oriented Supply Chain Agent who wants to build a solid career in a leading in vitro diagnostics company that has experienced strong and sustained growth over the past 15 years.

As part of our Operations team, you will play a key role in ensuring efficient and customer-focused order management. You will be the connection between customers, logistics, and internal teams — supporting a smooth, compliant and high-quality supply process.

🚀 What You’ll Be Doing

• Manage the full order lifecycle: order entry, cleansing, status updates, shipment tracking, delivery confirmation, and returns.

• Collaborate with stakeholders to remove order blocks, process changes, and manage releases.

• Answer customer inquiries via email and phone, and resolve complaints quickly and effectively.

• Perform root cause analysis to understand and prevent recurring issues.

• Act as a liaison between customers and internal teams, translating customer needs into internal action.

• Keep stakeholders informed with clear updates and maintain high levels of customer satisfaction.

• Support internal customer reviews by updating presentations and tracking KPIs.

• Monitor feedback systems and contribute to continuous improvement initiatives.

• Proactively identify potential fulfillment obstacles and initiate corrective actions.

• Ensure strict adherence to quality, safety, and compliance standards.

• Report any incidents or non-conformities and take part in corrective actions where needed.

What you need to be sucessful:

🎓 Education

• High school degree required.

• Bachelor’s degree desirable, preferably in Supply Chain Management, Logistics, Business Administration, Engineering, or a related field.

🌍 Languages

• Fluent in English and Spanish (both written and spoken).

• Portuguese is a plus.

🧠 Knowledge & Technical Skills

• Strong command of Microsoft Office, especially Excel.

• Experience with ERP systems (preferably SAP) and CRM tools.

• Knowledge of master data and table files is a plus.

📦 Industry & Functional Experience

• At least 5 year of experience in Supply Chain, Logistics or a related function.

• Minimum 5 year of experience in Customer Service.

• Experience in the Medical industry is highly valued.

• Experience with logistics processes (OFP) is desirable.

• Some commercial or sales experience is highly recommended.

🧩 Skills & Competencies

• Strong organizational and time management skills.

• Ability to manage multiple tasks or projects simultaneously.

• Excellent interpersonal and communication skills.

• High attention to detail and strong analytical thinking.

• Process-oriented and capable of project management.

• Self-driven, responsible and proactive.

• Comfortable working in a team-oriented environment.

What's in it for you?

• Flexible Compensation Plan in public transports, restaurants, kindergarden, medical insurance for family, etc

• Flexible working hours and hybrid work model

• Subsidized gym membership

• Health & dental insurance

• Referral program bonus – When you introduce us with people as talented as you

• Baby friendly company

• Excellent, dynamic, and multicultural environment

At Sysmex we are focused on cultivating a diverse and inclusive work environment that encourages collaboration, creativity, and innovation. Sysmex is an equal opportunity employer, we are actively looking for qualified candidates regardless of race, ethnicity, national origin, religion, disability, gender, gender identity, sexual orientation, or age. We celebrate how different perspectives benefit our employees, our products, and our community.