Project Lead - BSC Operations (temporal)

We are looking for a Project Lead - Operations Business Support Center  who wants to consolidate a career being a part of a leading in vitro diagnostic company that has been growing enormously during the last 15 years.

Being part of the Operations team, the Business Support Center Project Lead is responsible for planning and coordination of all activities related with the instruments installations on customer site.

In this role you will:

• Day-to-day activities of customer instruments installations and demo equipments.
• Secure and develop a collaborative partnership with key stakeholders to drive fast and efficient project execution.
• Manage stakeholder engagement, coordinate and provide a project status on a regular basis to sponsors and stakeholders (including executive level management)
• Keep customer informed and engaged. Handle customer inquiries, process returns, and resolve customer issues promptly.
• Use root-cause analysis to understand key drivers of order failure in support of continuous improvement.
• Identify potential obstacles in the fulfillment process, and work with any stakeholders to take corrective action.
• Handle all admin tasks related to the project and followup supply chain flow (order entry, stock management, transport and delivery, eventual returns, financial cost booking, etc)
• Collaborate with our internal and external suppliers.

What you need to be sucessful:

• Bachelor’s Degree in Business, Supply Chain, Engineering or similar.
• 5+ years of relevant experience in Supply Chain leading customer projects or similar.
• Preferably with experience in Medical Devices sector or healthcare/pharma.
• Candidate has to show demonstrated skills in SAP ERP.
• Knowledge of basic software tools (Excel, Word, PowerPoint. MS Office 360)
• Highly organized with strong orientation process / project management
• Excellent interpersonal and communication skills
• Strong attention to detail with superb organizational & analytical skills
• High orientation to customers.
• Fluent English and Spanish. Portuguese and German are a plus.
• Time management skills to work on several different projects at the same time.
• Flexibility to work with and provide support for a number of people.
• Teamwork and interpersonal skills.
• Demonstrated skills in conflict management and facilitation.
• Self responsibility and Self-initiated.

What's in it for you?

• Flexible Compensation Plan in public transports, restaurants, kindergarden, medical insurance for family, etc
• Flexible working hours and hybrid work model
• Subsidized gym membership
• Health & dental insurance
• Referral program bonus – When you introduce us with people as talented as you
• Baby friendly company
• Excellent, dynamic, and multicultural environment

At Sysmex we are focused on cultivating a diverse and inclusive work environment that encourages collaboration, creativity, and innovation. Sysmex is an equal opportunity employer, we are actively looking for qualified candidates regardless of race, ethnicity, national origin, religion, disability, gender, gender identity, sexual orientation, or age. We celebrate how different perspectives benefit our employees, our products, and our community.