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Field Service Engineer & Costumer Support Professional — Málaga

  • Málaga, Andalucía, Spain
Technical Service

Job description

We are looking for a Field Service Engineer & Costumer Support Professional who wants to consolidate a career being a part of a leading in vitro diagnostic company that has been growing enormously during the last 15 years.

The role is a hybrid between Technical Services and Customer Service Center. As an expert professional in your field, you will be joining our Technical Services Department to support the assigned region (Málaga) and concurrently ensure and maximize customer satisfaction with Sysmex product lines. 

In this role you will:

Field Service Engineer (FSE)

  • Carry out installations and guarantees 
  • Carry out repair actions, maintenance visits and execute corrective technical actions
  • Maintain the quality of the installations & detects errors
  • Report data regarding the quality situation of the installations from the field of work to the head office
  • Maintain the quality of the installations & detects errors
  • Attend appointments with the client for corrective interventions, being responsible of the proper functioning of the installed base
Costumer Service Center (CSC)
  • Unique point of reference with customers, providing added value in increasing their satisfaction (customers' only telephone line)
  • Ensure assistance aimed at customer satisfaction of all Sysmex products / solutions in the assigned geographic area.
  • Reception and management of external Service (customer) telephone requests: repairs, equipment maintenance, improvements and queries. 
  • Processing of requests through the corporate program established for this purpose: data recording and opening of service orders.
  • Responsible for opening the service order process, and transferring it to the technicians in the area for its closure in the service order management program. (Minerva)

Job requirements

What you need to be sucessful:

  • Bachelor’s/Master’s Degree in Engineering or Biosciences
  • Advanced Certificate in electronics and/or equivalent industry experience
  • Native level of Spanish and fluent in English
  • Technical electronic equipment background, 3-5 years of experience managing technical teams (IVD industry)
  • Between 2-3 years of management experience in jobs that include direct customer contact
  • Knowledge as a user of PC tools and software applications
  • Capable of working independently and to work under stressful situation

What's in it for you?

  • Flexible Compensation Plan in public transports, restaurants, kindergarden, medical insurance for family, etc
  • Flexible working hours and hybrid work model
  • Subsidized gym membership
  • Health & dental insurance
  • Referral program bonus – When you introduce us with people as talented as you
  • Baby friendly company
  • Excellent, dynamic, and multicultural environment

At Sysmex we are focused on cultivating a diverse and inclusive work environment that encourages collaboration, creativity, and innovation. Sysmex is an equal opportunity employer, we are actively looking for qualified candidates regardless of race, ethnicity, national origin, religion, disability, gender, gender identity, sexual orientation, or age. We celebrate how different perspectives benefit our employees, our products, and our community.


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