Customer Support Professional — Oporto

We are looking for a Customer Support Professional who wants to consolidate a career being a part of a leading in vitro diagnostic company that has been growing enormously during the last 15 years.

As an expert professional in your area, you will be joining our Technical Services Department supporting the assigned region (Oporto). You will be responsible for ensuring and maximizing customer satisfaction with Sysmex product lines.

In this role, you will:

Customer Support:

• Unique point of reference for customers, enhancing satisfaction via the customers' telephone line.
• Reception and management of external service requests, including repairs, maintenance, and queries.
• Processing requests through the corporate program, recording data, and opening service orders.
• Answering telephone calls from the service network, sales, and customers, providing specialized support.

Technician Agenda Management:

• Selection of appropriate technicians for jobs and sending service orders with complete information.
• Coordination of appointments with clients based on technician availability.
• Updating technician agendas regularly for efficient planning and execution of daily tasks.

Administrative Management:

• Coordination with Technical Service and sales departments to ensure organized execution of internal service requests.
• Regularly updating customer data, equipment information, and service order details in Minerva.
• Updating databases related to Maintenance Contracts, licenses, and other specific Service databases.
• Preparation of incident reports by Business Unit and teams.

What you need to be successful:

• University degree or equivalent in biosciences
• At least 3 years of management experience in jobs that include direct customer contact
• Computer skills: SAP (Minerva), MS Office, database
• Languages: native Portugues, fluent in Spanish and English. Proficiency will be assessed.
• Demonstrated initiative
• Self-motivated with the ability to work under stressful situations Professional experience for the position

What's in it for you?

• Flexible Compensation Plan in public transports, restaurants, kindergarden, medical insurance for family, etc
• Flexible working hours and hybrid work model
• Subsidized gym membership
• Health & dental insurance
• Referral program bonus – When you introduce us to people as talented as you
• Baby-friendly company
• Excellent, dynamic, and multicultural environment

At Sysmex, we are focused on cultivating a diverse and inclusive work environment that encourages collaboration, creativity, and innovation. Sysmex is an equal opportunity employer, we are actively looking for qualified candidates regardless of race, ethnicity, national origin, religion, disability, gender, gender identity, sexual orientation, or age. We celebrate how different perspectives benefit our employees, our products, and our community.