Customer Support Professional

We are looking for a Customer Support Professional who wants to consolidate a career being a part of a leading in vitro diagnostic company that has been growing enormously during the last 15 years.

As an expert professional in your area, you will be joining our Technical Services Department supporting the assigned region (Spain and Portugual) based in Sant Just Desvern (3 days per week). You will be responsible of ensuring and maximizing the customer satisfaction with Sysmex product lines.

In this role you will have different responsabilities, like:

Customer Support:

• Unique point of reference for customers, enhancing satisfaction via the customers' telephone line.

• Reception and management of external service requests, including repairs, maintenance, and queries.

• Processing requests through the corporate program, recording data, and opening service orders.

• Answering telephone calls from the service network, sales, and customers, providing specialized support.

Administrative Management:

• Coordination with Technical Service and sales departments to ensure organized execution of internal service requests.

• Regularly updating customer data, equipment information, and service order details in Minerva.

• Updating databases related to Maintenance Contracts, licenses, and other specific Service databases.

• Preparation of incident reports by Business Unit and teams.

What you need to be successful:

• University degree or equivalent in biosciences

• At least 3 years of management experience in jobs that include direct customer contact

• Computer skills: SAP (Minerva), MS Office, database 

• Languages: native Spanish and Portuguese and fluent English.

• Attention to detail

• Self-motivated with the ability to work under stressful situations Professional experience for the position 

What's in it for you?

• Flexible Compensation Plan in public transports, restaurants, kindergarden, medical insurance for family, etc

• Flexible working hours and hybrid work model

• Subsidized gym membership

• Health & dental insurance

• Referral program bonus – When you introduce us to people as talented as you

• Baby-friendly company

• Excellent, dynamic, and multicultural environment

At Sysmex, we are focused on cultivating a diverse and inclusive work environment that encourages collaboration, creativity, and innovation. Sysmex is an equal opportunity employer, we are actively looking for qualified candidates regardless of race, ethnicity, national origin, religion, disability, gender, gender identity, sexual orientation, or age. We celebrate how different perspectives benefit our employees, our products, and our community.